Tuesday, March 1, 2011

The National Employment Councils (NECs) in Zimbabwe: Are They Killing the Goose?

The National Employment Councils (NECs) in Zimbabwe: Are They Killing the Goose?

Written and Presented by Gloria R. Ndoro-Mkombachoto at the HUMAN RESOURCES (Pvt) Ltd Labour Relations Conference held at the Jacaranda Room, Rainbow Towers, on the 24th February, 2011

Good day ladies and gentlemen. All protocols observed.
Just under a year ago in May 2010, Zimbabwe was still in a major economic crisis with unemployment hovering at around 94% and our industries working at less than 40% of capacity. Fast forward to February 2011, the situation has not changed much; Zimbabwe is in a state of slow and painful change characterized by structural transformation. With very little to jump-start the economy, Zimbabwe must revitalize and grow this economy. The template upon which Zimbabwe must chart its economic path in the short, medium-to-long term is characterized by the following factors:
o   Erosion of competitiveness which has long been undermined by two decades of above average inflation culminating in unprecedented hyperinflation during the period 2005-2009.
o   Destruction of the national savings base
o   Liquidity and budgetary constraints and,
o   Eradication of the middle-class as a result of rampant unemployment
The dollarization of the economy has brought about great hope, tangible opportunities but also “blood, sweat and tears.” Our human resources are going to play a pivotal role in the transformation of our economy, but first, we now have to live within our means. This meansthat wage negotiations cannot be based on “economic hardships being felt at the time” but on the productivity of thelabour force. We cannot simply increase wages willynilly, say by 12% or more when our GDP is growing at under 4%. Before we talk about the growth of the economy, we must first plug in the leakages, unchain ourselves from the shackles of the past ten or so years, develop a master plan to turn the economy around at firm and sector level and then grow the economy.
The National Employment Councils (NECs) are at the centre of this economic transformation.  The parties to NEC must all be in belt tightening mode if the transformation of the Zimbabwean economy is going to be achieved hence it is unfortunate that we now have the unfortunate set of circumstances we are currently witnessing, circumstances likely to derail turnaround of Zimbabwe Incorporated.
Government, Labour, Employers and Employees in all the sectors of our economy are all tied at the hip. Zimbabwe cannot afford right now to have any one of these stakeholders, (in particular labour and those that purport to speak for and represent labour) pulling away at cross purposes in another direction.


The Legal Framework
International Labour Standards[i]
Zimbabwe is a signatory to International Conventions administered by the ILO.Inaddition, it also has an obligation to uphold the principles enshrined in the 1998Declaration on Fundamental Principles and Rights at Work, which encourages ILOmember states to respect the eight core Conventions, with or without ratification. ILOConventions place an obligation on the government to respect, fulfil and refrain fromviolating the socio-economic rights of men and women in respect of decent and fairworking conditions. The Conventions set minimum standards of application andgovernments are expected to report on the progress of their implementation.Under Zimbabwean law, ILO Conventions do not automatically become part of thenational law; for this to occur they have to be domesticated through an Act ofParliament.However, these Conventions have had a significant influence on the national
labour legislation in Zimbabwe.

Statutory Law

Firstly, the Constitution of Zimbabwe, which is the supreme law of the land, does notexpressly provide for the realization of socio-economic rights such as labour rights.Labour and employment issues are only enshrined in various Acts of Parliament and aredivided into the public sector, private sector and export processing zones

The Labour Act is the principal legislation governing the general aspects of theemployment relationship in the private sector. Some aspects of the employmentrelationship are regulated by the National Social Security Act [Chapter 17:04], whichallows for the establishment of social security schemes for the provision of benefits foremployees and provide for the labour inspection framework.

The National Employment Councils (NECs)

For those who are not familiar with NECs, here is a short definition of who they are: the NECsare representative bodies of employer and employee organizations. The NEC is ordinarily made up of four structures namely: the Council, the Executive Committee,the Negotiating Committee and the Local Joint Committee. Key to these structures areDesignated Agents (DA) and Arbitrators who are responsible for resolving disputes interms of the Labour Act.

The NEC Constitution

1. The Council – A national structure composed of Councillors who meet once a
year at an Annual General Meeting. The council is the supreme policy and
decision-making organ.

2. Executive Committee – A national structure whose role is to implement Council
policies and receives monthly reports from NEC management.

3. Negotiating Committee – A national structure appointed by the Council to
conclude or amend the Collective Bargaining Agreement on behalf of the
Council. It deals with appeals from the Local Joint Committee.

4. Local Joint Committees – Regional structures appointed by the Council in any
area within its jurisdiction. They consist of equal number of representatives from
the employers’ organization and the trade union. One DA in each region is
responsible for conciliating disputes between employers.
Under Zimbabwean law, the industry agreement made by NEC is binding on all employers and employees in the industry, whether or not they are members.
Collective bargaining
Collective bargaining in most sectors  takes place at NEC level and, in a fewcases, at company level through functional Works Councils. The Negotiating Committeecarries out collective bargaining at NEC level and Works Councils at company level. Interms of the Labour Act, workers are entitled to negotiate at company levels for specificbenefits through Works Councils. However, nowadays, veryfew Works Councils are functional in the most sectors of the economy. In a country with a high unemployment rate, workers lack the desire nor inclination to engage an employer and in the past when interviewed have highlighted the problems of victimization and intimidation as the main causes of thenon-functionality of Workers’ Committees and Works Councils.

During the past 10 or so years, NECs were left to their own devices by their key stakeholders and as a result, their mode of operation developed  a life of its own. Instead of remaining at the centre at they must objectively represent both employers and employees equally, the NECs shifted to the left and took  posture where their role has been to argue and push for higher wages regardless of what the fundamentals are for the employers at business and organizational level. There are allegations that, the severe economic hardships of the last decade made them loose focus and as their own livelihoods depend on income from a percentage from the sector employees, they set aside their mandate for the self gain and profit motive.  Consequently, most sectoral NECs are now perceived by most employers to represent the interests of the employee organizations only.
Investigations done by the writer have revealed that where there is consensus and progress in wage determination where the employer negotiates directly with the Workers’ Council. This is because when the business is struggling, the employees on the ground, experience it on a daily basis with the employer and therefore during collective bargaining, they tend to be reasonable. There are many instances where employees have chosen to have nil increments over determined periods of time if the employer allows for natural attrition only whilst guaranteeing nil retrenchments.
Recent disagreements
In what was perceived to be a controversial move by 17 employer associations under the Employers Confederation of Zimbabwe (EMCOZ)  after a December 2010 meeting, employers agreed to make a once-off salary review in 2011 because of the tough operating environment. [ii]
However, this it was feared that this stance could fuel more job boycotts by employees. Collective bargaining ended in deadlock in many sectors in 2010 after unions in many sectors represented by their sector NECs pushed for salaries above the poverty datum line now estimated to be over US$500. The Zimbabwe Congress of Trade Unions (ZCTU) has been under the rebuttable presumption that many companies are paying “slave wages” and use the subdued economic activity as an excuse.
There have been numerous cases of litigation between employers and employees because of failed salary negotiations and this has been disruptive to business operations worsening the already challenging operating environment for most sectors of the economy. ZCTU has argued for wages relating to what they have referred to as “price and income ratio”, another phrase for wages based on “economic hardships”.  On the other hand employers watched helplessly as NECs bulldozed them into awarding unsustainable salaries during collective bargaining hence the deadlock.
As a result, labour relations in Zimbabwe have been rocked by endless salary disputes and retrenchments, as the economy has not been performing well owing to a decade- long economic stagnation and hyperinflation. The introduction of the multi-currency regime in during the first quarter of 2009 brought some long awaited relief to the economy but most companies operating within both the productive and retail sectors are still battling.
Figure A below summarizes how it has become a loosing battle for all stakeholders, including the very NECs who would have engineered the cycle leading to the “killing process of the goose that lays the golden egg.” 

The goose are the employees who if they loose their employment as a result of mechanization to minimize labour relations troubles, amongst other issues and retrenchments because employers cannot afford the higher wages the NECs are demanding, the NECs would have depleted the very catchment pool of employees that they rely on for their fee income.



Figure A -  NECs: Killing the Goose




Implications for decision making
At a 2010 British Council Management Express thought leadership seminar held in Harare, in August 2010, renowed economist and University of Zimbabwe’s Graduate School of Management academic Professor Tony Hawkins addressing delegates in a presentation entitled ‘The New Normal: Implications for business decision-making in Zimbabwe 2010’, identified six areas where Zimbabwe’s New Normal can best be understood as follows: market size; skills; finance and capital; foreign exchange; infrastructure (both hard and soft); and institutions.
What might be of major interest to delegates in this conference are the key observations made by Hawkins in relation to skills, wages and labour productivity. 
With specific regards to skills, Hawkins noted that Zimbabwe used to be “well-endowed with skills with a strong educational and training sector.” There has been a “severe brain-drain which has also adversely affected the education sector that no longer has the capacity to regenerate skills.” Today, skills shortages are becoming manifest in specialist areas such as “tobacco and horticulture production, surveying, geology  etc.” On the other hand, we have seen some sectors like the public services and municipal services sector having bloated workforce structures which are proving to be unsustainable.
With specific focus on wages and productivity, Hawkins argues that old model where “wage awards that were driven by what employees needed to survive on rather than their productivity” is not sustainable under the New Normal of dollarization. To buttress this point, Hawkins cited a new World Bank report  which estimates industrial wages for casual labour at $215 a month in Zimbabwe compared with $129 in Zambia and $67 in Malawi. Hawkins further contended that “where the exchange rate is fixed or externally determined” business costs and productivity must adjust accordingly underscoring the fact that “wages must be linked to productivity”. [iii]
The way forward for Zimbabwe
1.       Link remuneration to productivity
2.       Link wages and productivity to competitiveness
3.       Reconstitute the NECs and make them more accountable to key stakeholders
4.       Strengthen the Workers’ Councils through education and training
5.       Perhaps government is the missing link. Would a tripartite agreement between government, labour and industry.
ANNEXURE
Is Zimbabwe competitive?[iv]
Is Zimbabwe competitive? Are all facets of Zimbabwe’s economic sectors competitive? Are Zimbawe companies competitive? With the globalization of markets, the increased mobility of corporate assets, and the need for productive human resources, this question has become all the more complex to answer. It is important to answer this question so that we are able to tackle questions on certain fundamentals such as: financial performance and labor productivity.

We have to be interested in the degree to which firms operating in Zimbabwe have fundamentally different financial structures and performance compared to firms located elsewhere.
With respect to financial competitiveness we have to ask the following questions:
  • If one were to invest or operate in Zimbabwe, how would the firm’s asset structure likely vary compared to a firm operating in some other country in Africa or average location in the world?
  • In Zimbabwe, do firms typically hold more cash and other short term assets, or do they concentrate their assets in physical plant and equipment?
  • On the liability side, do firms operating in Zimbabwe have a higher percent of payables compared to other firms operating in Africa, or do they hold a higher concentration of long term debt?
  • The structure of the income statement is also telling.
  • Do firms operating in Zimbabwe have relatively higher costs of goods sold, operating costs, or income taxes compared to firms located elsewhere in the region or the world in general?
  • Are returns on equity higher in Zimbabwe?
  • Are profit margins greater?
  • Are inventories held longer?
In many instances, people make all the difference. In addition to financial competitiveness,  it is crucial to assess labour competitiveness by considering the extent to which labor deployment and productivity in Zimbabwe differs from regional and global benchmarks. In this case, we have to be interested in the amount of labor required to operate a typical business in Zimbabwe and the likely returns on this human investment. Questions to be asked include the following:
  • What is the typical ratio of short-term and long-term assets to employee?
  • What are typical capital-labor ratios?
  • How different are these ratios to those in Africa in general and the world as a whole?
  • What are the average sales and net profits per employee in Zimbabwe compared to regional benchmarks?
Again, these and over 50 other measures of labor productivity have to be considered with a view to assisting managers in gauging the competitive performance of Zimbabwe at the global level. With the globalization of markets, greater foreign competition, and the reduction of entry barriers, it becomes all the more important to benchmark Zimbabwe against other countries on a worldwide basis.
The exercise of generating international benchmarks and measuring gaps is not an obvious task. We first, need to aggregate across firms in Zimbabwe. Second, we need to control for exchange rate volatility by eliminating all currency effects and finally, comparable financial standards and comparable categories such as assets, liabilities, income and ratios by country, region and on a worldwide basis ought to be used.





Recognizing and Dealing with Passive Aggressive, High Pressure, Selling Tactics.

Last Friday the 25th February 2011, I stopped at a fuel station to get tyre pressure and fuel. A woman who was selling apples approached me and said she had no bus fare as she had not generated any sales the whole day because it was raining and there was continued harassment by the city police. I told her that I already had enough apples at home and therefore was not in the market for more and proceeded to engage with more street vendors who wanted to sell me windscreen wipers.
Hardly a minute later, the woman street vendor had packed six apples in a small plastic bag and through the open window of the drivers’ seat placed them on the dashboard. Louder this time, I told her again that I did not need any apples, but she replied that it was a “gift”. Why would a stranger give a passing motorist a gift, I thought to myself. I took the packet and tried to hand it back to her and she refused saying “to refuse to buy my apples is fine. I understand perfectly. However to also refuse my apples as a gift given in good faith, is an insult.” She further stated that she was not willing to take the apples back home so she would rather have someone take them home as a gift from her.  
We always need apples at home. In fact, I was planning to pass through the Spar in Eastlea to do a few groceries and buy fruit for the weekend.  However, I have never been one for buying food from the street for health reasons. Besides, I did not believe that these particular apples were of great quality.
I soon realized that when someone forces you to receive a gift like that, it is very difficult to refuse. It would have been much easier if I had been able to drive away quickly after placing the packet of apples in her hands, but I was stuck because the car was still being refueled. The back and forth from the dashboard into her hands was becoming awkward so I felt trapped and ended up accepting the unwanted gift.
After she succeeded in gently placing the apples on my dashboard and declared for the tenth time that it was a gift, she then walked away. As it was taking forever to fill up my car, she came back after five minutes and advised me to lock up my car as there were many people loitering around who could easily open the door, grab my bag from the car and run. She moved away from me again and disappeared from my sight.
Meanwhile, I started quizzing myself why I had accepted the apples from a needy person, eeking out a living from the street vending. All sorts of thoughts started going through my head. Why was I not firm enough; why did I not close my window and why did I not tell her that the quality of the apples is shoddy and so on. Why was I feeling guilty, I asked myself.  I had done nothing wrong but to receive apples I did not want from someone who had told me a sob story about not having sold anything that day because of the rain harassment from the city police was unacceptable.
I recognized this transaction for what it was, passive aggressive, high pressure selling tactic. However, as the guilt feeling was becoming unbearable and I had no desire to get re-engage with her in the noisy business of attempting to return the “gift”, I requested the fuel attendant to call her back. I asked her how much the apples were and paid her the USD 3 she wanted for the six apples. She accepted the money and walked away.
In essence, I had paid for a low quality product I did not want so that I could ease the guilt I was feeling. At the same time I found myself admiring this woman thinking how very smart she was. Here is a woman who in a non - threatening but firm manner had used a sympathetic story and chance to make a sale. Passive aggression, high pressure selling tactics and coercion to make a sale are all allowable and above board selling methods in business. I thought to myself that, with time on my side and under different circumstances, this street vendor is a woman I would have wanted to know and try to understand the logic she deploys to use this method of selling, how she identifies her buyers and so on.
It is very easy to make the assumption that she is needy or poor because she is a pedestrian and street vending a profession that has been criminalized by the city fathers. Annual market sales of street vendors in Harare alone is valued at over USD 150 million. The street vendor knew exactly what she was doing and she achieved her objective of making the sale. Passive aggressive, high pressure selling tactics which I have since termed “hassling marketing” is rife amongst street vendors throughout the world. They know you do not have the time, so they put pressure on you and you quickly and easily give up negotiating and buy.
Here is a five-point plan for recognizing and dealing with hassle marketers:
Trait One : They always tell you a sad and sob story – in this case, no sales for the day, no cash for transportation back home and harassment by the city police.
Solution One : Do not engage street vendors if you have no intention of transacting with them. They are sales focused and will play any trick to get you to part with your cash, no matter how you perceive it to be insignificant. This is their core business. They have sharpened their competencies over the years. They live this existence everyday and therefore your ability to outsmart them is lower that their ability to outsmart you.
Trait Two : They will not accept a “no” for an answer - in this case, after I refused her offer to sell to me, she then offered the apples as a “gift”.
Solution Two : When you engage them verbally, you are most likely to lose. Engaging you in conversation is a way of building a rapport, of bonding. You bond with a street vendor at the peril of your pocket. In most cultures on the African continent, it is impolite to refuse a “gift.” Whoever coined the phrase “there is no free lunch” knew that those who freely offer “gifts” to you always end up collecting far much more from you than the gift you received. In this case, I ended up with shoddy apples for more than better supermarket quality which I would have bought at a lesser price.
Trait Three : Do not feel sorry for street vendors or make assumptions that they are needy and poor – in this case, the mere fact that I was driving and they were a pedestrian does not make them needy and poor. Street vending is a legitimate business and any street vendor is a business person.
Solution Three : There is no basis for believing all their sad stories. These are marketing gimmicks, marketing postures to make a sale. Recognize that the whole bonding exercise, the chit chatting about nothing is meant for you to sometimes make you feel sorry for them. It’s a selling posture practiced and a competency sharpened over time.
Trait Four : Sometimes they play on your ego. They create the perception that you are better than them and therefore in a better position to help, by buying. In essence they are using passive aggression and high pressure selling tactics to bulldoze you into making the purchase. Their own egos are minimized and they maximize your own ego. They are determined and therefore will not let you leave before making the purchase.
Solution Four : The deeper you engage in conversation, the deeper you are falling and the likelihood that you will end up making the purchase. Manage your own ego and walk away. Recognize that this is not a popularity contest.
 Trait Five : Hassle marketers can be extremely nice and good natured. Remember how she came back to tell me that I needed to lock my car because of too many people loitering around, when in fact she was a loiterer herself. Demonstrating kindness and caring is part of the bigger agenda of making the sale. Hassle marketers are master psychologists.
Solution Five : Just do not fall for the kindness and niceness. Walk or drive away and refrain from further conversation. Do not worry that you are being rude. It is okay to be firm and assertive after all it is your hard earned money you are going to part with no matter how little it might seem. Engage with street vendors if you have the intention of buying.